I sent mine in Jan 3rd; delivery confirmation said it was delivered on the 5th.

This is AG's busiest season for exchanges, and I'm told that they're running about 10 days behind; so I would allow another 10 days in addition to the usual 2-3 weeks of processing time. If it seems excessively late, you might try calling CS to check on your order.

Hope you get yours back soon! [img]smile.gif[/img]